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Internet Explorer Crashes unexpectedly throughout Crash Magic (FIXED 8/20/2014)

Article created: Jul 14 2014, updated: Aug 20 2014

Background:  Microsoft released a security update on July 8 that has caused a number of sites/apps to fail.  The failure is indicated by a crash of Internet Explorer.  The update was KB2962872 and the version of IE that has the problem is 11.0.9600.17207.

Status:  Bug - with workaround
Categories:   *Errors / crashes*

FIXED: Microsoft has released an update that fixes the problem.  It will be automatically delivered and installed with your other updates. (See

Status from Microsoft (7/28/2014):
• The official article on Microsoft's web site now includes a "Known Issues" #3 that points directly to the problems we are seeing. 

Status from Microsoft (7/19/2014):
• The IE Product Team has determined the cause of the reported and reproduced regression and has formulated a fix.
• The fix is currently in testing and is planned for delivery in the next IE Cumulative update.

On July 8 2014, Microsoft released a security update for Internet Explorer versions 6 - 11 (all of them) on all supported operating systems.  This update has broken significant functionality in Crash Magic. (IE Version will be 11.0.9600.17207.  The prior version was 11.0.9600.17126) The problem does not affect data entry, just the analysis interface. 
Much of this morning was spent identifying the problem and determining whether is is a problem with the update, or with our software.  We are still unclear about that.  The good news (for us) is that we are not the only product affected.  Quite a number of products and web sites are now failing and people are working hard to identify the issue.  This means a solution or at least a workaround should be in the works soon.
The security update is identified by following keyword: kb2962872.  Searching on this will provide you with both the official update description from Microsoft, as well as a number of references to those people having problems with it. 

Update: 7/17/2014: Microsoft's database has finally acknowledged the problem as  a "regression" bug in a product called "PTC Windchill".  Same problem as we have, but different product. Hopefully this means they are on the way to fixing it.

There are three workarounds we have identified so far:
  1. DO NOT install the update, or to uninstall it.  The update is described in the update history as "Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2962872)"
  2. Utilize Firefox or Chrome browsers which do not appear to be affected by this update.  Note: we have not officially supported these browsers in the past only because of some minor display issues, (mostly unintended scroll bars appear on some locations) however functionally they work properly. 
  3. Take out of the list of sites needing "compatibility mode".  This will result in a few other, more minor problems.  Specifically, scroll bars will not properly allow viewing of all report data. (PDF's are unaffected)  This solution is most likely the easiest solution for users without Administrative access to their computers.
We recognize that for many of you, updates are handled automatically and you are not permitted to uninstall them.  We will continue to research the problem and will post a fix as soon as possible. 

October 22, 2019 11:00PM

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